FAQ’s | The Big Rig Mattress
To order by phone, call: 877-736-4233
To order by phone, call: 877-736-4233
FAQ’S
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FREQUENTLY ASKED QUESTIONS

ARE THERE ANY OTHER SIZES?
Currently, we have 38×80 and 42×80 on our Quick-Ship shipping program. These sizes typically ship within 48 – 72 hours (Normal Business Days) after placing your order. Please call for shipping times for custom sizes. We are currently considering other stock sizes and welcome your suggestions.

WHAT SIZE DO I NEED?
The only sure way to know is to measure your truck. Even VIN numbers have been less than effective to determine the correct size for a particular truck. ALWAYS measure.

DO YOU SHIP INTERNATIONALLY?
Not at this time.

HOW IS THE PRODUCT SHIPPED?
The durability of the innerspring unit allows us to roll the product into a UPS shippable
package. It ships UPS ground.

IS THIS A FOAM MATTRESS?
No. This has some foam components. i.e. the quilted top is made of a high quality foam, but the spring unit is a pocketed spring intercoil. It is cooler, more durable, and more comfortable than foam.

WHAT IS THE TYPICAL DELIVERY?
All standard sizes ship within 48 – 72 hrs. Custom sizes may take 10 – 12 business days to ship. If your shipment for a standard size needs longer than 72 hours, you will be contacted and given the option to cancel the order.

WHAT IS THE WARRANTY?
The Big Rig Mattress is warrantied from defects in material and workmanship for a period of Ten Years.

WHAT IF I DON’T LIKE THE PRODUCT?
We are so sure you will like this mattress, we are offering a 60 day comfort GUARANTEE. Sleep on our mattress for 60 days. If you are not satisfied, return the mattress and we will refund the purchase price of the mattress. How it works:

  1. Try the mattress.
  2. If you are not satisfied, call our 800 number 1-877-736-4233 and get a return authorization number.
  3. Ship the mattress back to our factory in good condition.
  4. We will refund the purchase price of the mattress.

I’M CONCERNED ABOUT ORDERING ONLINE. IS MY PERSONAL INFORMATION SAFE?
Our systems use SSL encryption technology when receiving an order from your PC to one of our servers. We do not store your credit or debit card number on our servers after processing your order. We maintain a strict privacy policy and will not give away or sell your personal information to 3rd parties.

IF YOU DON’T PREFER TO ORDER ONLINE, PLEASE FEEL FREE TO CALL US
WITH YOUR ORDER AT 1-877-736-4233.

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